Welcome to Kai Ho's portfolio

I'm an experienced and versatile product designer, UX researcher and design strategist. Secretly, I'm a startup enthusiast.

3 things I want you to know about me professionally:

  • I lead with compassion
  • I can be very goal oriented
  • I value process and outcome equally

My 3 guiding principles are:

  • Kindness
  • Fairness
  • Happiness
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Kai Ho - Product Designer
Name: Kai C. Ho
Class: Product Designer
Power: Storytelling & Metrics
More about me
Mythical beast

Stats and skills

UX Design
A
UX Research
A
Visual Design
B+
I.A.
B
A.I.
B
Data Viz
B+
Design Thinking
A+
Problem Solving
A
Presentation
B+
Collaboration
A+
Facilitation
A
Storytelling
A
Adventures

Featured quests

Funnel Report Widget on Dashboards

Launched
March 26, 2024
Opportunity

How might we help users quickly visualize conversion rates on a dashboard and enable them to compare various groups’ performances?

Solution

Create a flow for users to add new or existing funnel reports, with ‘group-by’ support, to a dashboard

Roles

UX, UI, Research, Workshop

Results
Adoption up 20%
Outperformed other report types
Dashboard SUS score up

Cision PR Reporting 2.0

Launched
June 20, 2020
Opportunity

Customers want a simple way of exporting a dashboard into a slideshow format so they can share data with their interpretations

Solution

Provide a simple and customizable reporting feature that functions a lot like PPT, with live data

Roles

UX, UI, Research

Results
CSAT scored 4 of 5
Reporting engagement rate went up
More feature requests came in

Prism System - Page Header Component

Ready to merge
October 31, 2024
Opportunity

How might we create a consistent, scalable page header component that helps users quickly understand their location, page context and available actions?

Solution

Collaborate with design team to create a scalable page header that covers 90% of use cases while reducing the need for custom variations

Roles

Lead, UI, Facilitator

Results
Got engineering buy-in
Streamlined component from 8 to 2 variants
Support responsive design cases

RF Code UI Refresh

Launched
March 1, 2018
Opportunity

How might we provide tech-savvy users with a more modern yet familiar experience?

Solution

Select a somewhat desktop friendly UI Kit and prioritize modernization of frequently used experiences while maintaining existing functionalities

Roles

UX, UI

Results

Cision PR Dashboard Data Viz

Launched
March 1, 2020
Opportunity

Cision dashboards needed a mobile friendly set of data visualizations for PR monitoring needs

Solution

Create a set of mobile friendly widgets that serve 80% of PR use cases

Roles

UX, UI, Research

Results

IBM Instana Personas and Journey Map

Adopted
September 1, 2021
Opportunity

IBM Instana at the time lacked an updated and well defined set of personas for the newly formed design team to reference

Solution

Intervew customers and internal users by job roles to create a functional set of validated personas

Roles

Research, UX

Results
4 personas validated
Identified key user pain points

Swifthire Mobile UX

Launched
September 18, 2017
Opportunity

Customers wanted to provide their job applicants an easy way to request a background check on their phone

Solution

A fully compliant and quick mobile process for applicants to request their background check

Roles

UX, UI, Research, PM

Results
Completion rate close to 72%
$20,000/mo revenue

Hackathon Project - Pendo Bento

Honorable mention
November 13, 2024
Opportunity

How might we provide a effortless way for Pendo users to show case their hard work to their colleagues at networking events without having to use a computer?

Solution

Provide user with a Bento box like interface that auto curates data points and summary highlights based on a user's activities in Pendo; no extra effort required

Roles

Chief Hackathon Officer

Results
Never stop learning, right?
Whenever I have some time, which isn't often, I like to learn something new. Here are some of my latest certificates.